🔁 Return & Refund Policy – Sweenest

At Sweenest, your comfort is our priority.
We want you to feel completely confident with your purchase. If for any reason you’re not satisfied, we’re here to make it right.

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✅ Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• Item must be unused, unwashed, and in original condition

• Must be returned with original packaging (if applicable)

📩 Please contact us at support@sweenest.com before sending any item back. We will provide you with clear return instructions.

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💸 Refunds

Once your return is received and inspected, we will:

• Approve or reject the refund based on the item’s condition

• If approved, your refund will be issued back to your original payment method within 3–7 business days

⚠️ Shipping fees (if any) are non-refundable unless the product was defective or damaged upon arrival.

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📦 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of receiving the order.
Kindly send us photos or a short video so we can assist you quickly.

✅ We will provide a replacement or full refund — hassle-free.

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🚫 Items Not Eligible for Return

• Customized or personalized items

• Items marked as final sale or clearance

• Items returned after 14 days from delivery

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💌 Need Help?

We’re always here to assist you.
Email us anytime at support@sweenest.com and our team will be glad to help.